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This summary provides a short explanation of the policy and is not legally binding.

We firmly believe in our customers' right to privacy, and we respect that right by adhering to the concept of Fair Information Practices.

How we collect your information

We collect your information when you complete our online forms, purchase our products online, and interact with our community. We track that information using cookies. We record all of the discussions we have with you on the phone. The information we collect includes name, address (if you place an order), email address, IP address, phone number, and location (if you add it to your profile).

What we do with it

We use your information to send you the products you have ordered from us online. We use your data in big data projects to help us understand trends in the marketplace. We store your information with our cloud service provider in the UK. We use cookies to monitor your behaviour on our website.

Who we share it with

We share your details with selected business partners which may include:

  • the cloud service providers that help us store your information and send you email
  • Google and Facebook to give us insight into how people are using our site and understand how to improve our visibility
  • payment service providers that process your payment information on our behalf
  • shipping carriers and software companies that help us ship your order
  • lawyers representing us in the event of a legal claim
  • lawful requests by public authorities, including to meet national security, regulatory or law enforcement requirements